At Tilak Silk Store Banga, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Return Process

  1. Eligibility for Return:
    • Items must be returned within 7 days from the date of delivery.
    • Items must be unused, unwashed, and in the same condition that you received them.
    • Items must be in the original packaging with all tags and labels intact.
  2. Non-Returnable Items:
    • Custom-made or personalized items.
    • Items marked as final sale or clearance.
    • Gift cards and vouchers.
  3. Return Procedure:
    • Domestic Returns (Within India):
      • Contact our customer service at tilaksilkstore@rediffmail.com or call us at 098728 78758 to initiate a return.
      • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
      • We will provide you with a return authorization number and instructions on how to send your item back to us.
    • International Returns:
      • Follow the same initial steps as for domestic returns.
      • International customers are responsible for return shipping costs.
      • Ensure the package is securely packed and sent via a trackable method to avoid any loss or damage during transit.
  4. Refunds:
    • Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
    • Shipping charges are non-refundable.
  5. Exchanges:
    • If you need to exchange an item for a different size or color, please contact us at tilaksilkstore@rediffmail.com or call us at 098728 78758.
    • Exchanges are subject to availability. If the desired item is not available, we will offer you a refund or store credit.
  6. Damaged or Defective Items:
    • If you receive a damaged or defective item, please notify us immediately at tilaksilkstore@rediffmail.com or 098728 78758.
    • Provide a description of the damage/defect and include photos if possible.
    • We will arrange for a replacement or refund as per your preference.

Contact Us

If you have any questions or need further assistance with your return, please feel free to contact us:

Thank you for shopping with us at Tilak Silk Store Banga!

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